Practice to make a difference.

Working with Involuntary Clients: A Guide to Good Practice

A fully revised third edition of this widely used practical guide for social workers and welfare workers with statutory clients in probation, child protection, mental health and related fields.

How do you help someone who has no interest in being helped?

Social workers face particular challenges when working with involuntary clients who may be resistant or even openly antagonistic to the offer of assistance. This book provides a practical guide to effectively working with individuals and their families in such areas as corrective services, child protection, mental health and residential care.

Chris Trotter's pro-social model shows how it is possible to work in partnership with involuntary clients and reconcile the two sometimes conflicting aspects of the role: the legalistic and the helping. Throughout the book the focus is on direct practice with guidance on clarifying roles, promoting pro-social values, dealing with issues of authority and establishing goals based on integrated, systematic and evidence-based approaches.

Illustrated throughout with case examples, Working with Involuntary Clients has established itself as an essential guide for social work and welfare students and as an invaluable reference for professionals. This third edition has been fully revised and updated and includes new material on cognitive behavioural strategies and risk assessments.


  • Acknowledgements
  • 1 Introduction
  • 2 What works and what doesn't?
  • 3 Role clarification
  • 4 Promoting pro-social outcomes
  • 5 Problem-solving
  • 6 The worker-client relationship
  • 7 Working with families
  • 8 Evaluation
  • Appendix: Principles of effective practice
  • References
  • Index

Author Bio:

Chris Trotter - Monash University

Dr Trotter worked for almost 20 years as a social worker and a regional manager in child protection and corrections prior to his appointment to Monash University in 1991.


'Since its first edition . . . Working with Involuntary Clients has been the 'go-to' book for practitioners faced with that challenge. This new edition retains the key strength of its predecessors - it insists on clarity, on evidence and on usefulness - but it also adds new material on developing theoretical and practical approaches, making it an even more indispensable source for practitioners and researchers alike.' Fergus McNeill, Professor of Criminology and Social Work, University of Glasgow

'This is an important book for anyone working with involuntary clients. It brings together research and practice, in very practical ways, across a range of settings. It will be valuable to practitioners, researchers and professionals interested in knowledge-informed practice.' - Professor Marie Connolly, Chair and Head of Social Work, The University of Melbourne


Working with Involuntary Clients: A Guide to Good Practice

Author: Christopher Trotter

$46.00 Add to Cart

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