Why has my payment been declined?
- Please check that your credit card details have been entered correctly.
- Make sure that all the fields marked with a * have been completed.
- Still having trouble? Contact us directly and one of our staff will take your order.
Can I pay by cheque.
- Yes. Make the payment out to Lighthouse Resources.
I don’t have access to a credit card.
- You may also make secure payments on this website via PayPal.
I live locally and would like to pick up my order and not pay for postage.
- Contact us directly either by phone or through the contact us page and one of our staff will help with your order.
- Pop in and browse our store - Office hours: Monday - Friday 8.30am - 4.00pm.
What happens if I decide to cancel my workshop place?
- Please refer to our terms and conditions.
I am travelling from out of town, what accommodation is in the area?
- Please find details of local accommodation that participants have used in the past and a map showing their proximity to Lighthouse resources. (Lighthouse Resources does not take any responsibility for your accommodation or travel arrangements)
How long will it take to travel from the airport to your location?
- Google Map with travel time – please allow for traffic delays in rush hour.
I am travelling to your venue by train, what is the nearest station?
- Q Rail Beenleigh time table, Lighthouse Resources is a 20 minute walk from Fruit Grove Station.
I am travelling to your venue by bus, which bus route should I take?
Brisbane City Council peak hour bus routes 152 and 156 travel from Garden City, through Eight Mile Plains and Runcorn, stopping near the intersection of Kyabra Street and Compton Road.
Bus route 150 travels from Brisbane City via the South East Busway to Garden City and then through Eight Mile Plains and Runcorn, stopping near the intersection of Gowan and Compton Roads. This bus runs frequently throughout the day and stops approximately 1km from our office.
I can’t remember my password
- We will send you a link with which you can reset your password.
My contact details have changed
- Training – contact us and we will make the necessary changes.
- Bookshop order – contact us so that we can amend the shipping address.
- Newsletter – click on the link to change your details.
I have changed my mind and I don’t want to place this order
- Contact us directly either by phone or through the contact page and one of our staff will help.
What are your opening times?
- Office hours: Monday - Friday 8.30am - 4.00pm
My order hasn't arrived
- Most items are shipped within 7 days of receiving your order; some items may be out of stock and will be delivered as soon as possible.
- You will be notified if one of your items is out of stock with an approximate delivery time – if more than 14 days have elapsed and your delivery address is within Australia please contact us for more information.
- International postage can take a little longer to be delivered. If more than 28 days have elapsed since you ordered, please contact us for more information.
Do you ever attend conferences?
- Yes: please see our events page.
- If you would like the bookshop to have a display stand at your conference or event please contact us for more information.
The order I have received is incomplete.
- If your order is out of stock you will have received a notification with an approximate delivery time.
- Or Contact us for more information.
I would like to know more about your services and products
- Sign up for eNews, which is located on the top right-hand corner of our main home page.
I want to unsubscribe to your newsletter.
- Next time you receive a newsletter you can unsubscribe with the link at the end of the newsletter (you will not be able to re-sign up with that email address)
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